Privacy Policy
Customer Data, Service Forms & Website Information
This privacy policy explains how Takecare IT Solution collects and uses information shared through website forms, WhatsApp inquiry, repair booking, service request, AMC inquiry, rental inquiry, parts/accessories inquiry and customer support communication.
How we handle customer information
We collect only the information required for service, communication, diagnosis, quotation, billing and support.
Information We Collect
- Name and mobile number
- Email address where required
- Device brand, model and serial/job details
- Repair problem, photos/videos shared by customer
- Address/location for pickup, delivery, AMC or rental where required
- Invoice, payment, ID or declaration details when needed for buyback/service records
How We Use Information
- To respond to service inquiries
- To create repair, AMC, rental or buyback requests
- To provide quotation or diagnosis update
- To contact customers through call, WhatsApp or email
- To maintain service records, invoices and warranty support
- To improve customer support and business operations
WhatsApp & Forms
Many forms on this website open WhatsApp with customer-provided details. By submitting a form, you agree that the entered details may be sent to our WhatsApp number for service communication.
Data Privacy & Security
We try to keep customer data and device information private and secure. We do not intentionally access personal files or customer data without requirement and permission during repair/service.
Sharing of Information
Customer information is not sold. Details may be shared only when needed for service, part sourcing, logistics, billing, legal compliance or business support.
Website Cookies & Analytics
Our website may use cookies, analytics, plugins or third-party tools to understand website performance, improve experience and support online forms or store features.
Data correction, deletion & support
You may contact us to correct, update or request removal of your service inquiry information where applicable.
Customer Requests
Customers can contact Takecare IT Solution to update or correct submitted information. Some service, invoice, warranty, payment and legal records may be retained where required for business or compliance reasons.
Device Data Notice
Repair work may involve checking device hardware/software. Customers should backup important data before submitting a device. Takecare IT Solution is not responsible for data loss unless specifically agreed in writing.
Policy Update
This privacy policy may be updated from time to time based on website changes, business operations, legal requirements or service process updates. Please check this page for the latest version.
Last Updated: 2026