Refund & Returns Policy
Repair, Parts, Accessories, Refurb Devices & Rental
Read Takecare IT Solution refund and returns policy for repair service, parts, accessories, refurb devices, rental and AMC support in Kolkata. Refund or return eligibility depends on product/service type, condition, invoice terms and approval.
Refund and return terms for different services
Repair services, parts, accessories, refurb devices, rental and AMC have different terms. Final terms are based on invoice/quotation.
Repair Service
Repair service charges are generally non-refundable after diagnosis/service work has started or completed. If parts are replaced, part-specific warranty/return terms apply.
Parts Replacement
Parts like display, battery, keyboard, charger, SSD, RAM and mobile parts are returnable only if wrong/dead on arrival and verified by us, subject to supplier terms.
Accessories
Accessories may be exchanged only if unused, in original condition, with packaging and invoice, and within the applicable time period.
Refurb Devices
Refurb laptop, desktop, MacBook or mobile return/refund depends on invoice terms, device condition and reported issue verification.
General refund / return guide
This is a general guide. Actual policy will be as per invoice, written quote and service type.
| Product / Service | Refund / Return Status | Important Notes |
|---|---|---|
| Diagnosis / Inspection | Generally non-refundable | Charges apply for checking and technician time. |
| Completed Repair Service | Generally non-refundable | Warranty may apply for same repaired issue as per invoice. |
| Wrong / Faulty Part | Replacement after verification | Subject to part condition and supplier terms. |
| Accessories | Exchange may be possible | Unused, original packaging, invoice required. |
| Refurb Laptop / Device | As per invoice terms | Warranty/support may apply; refund not automatic. |
| Rental Booking | Depends on booking terms | Cancellation/delivery/setup charges may apply. |
When refund or return is not applicable
These are common cases where refund/return may be rejected.
Liquid Damage
Any water, moisture, corrosion or liquid damage after purchase/service is not returnable.
Physical Damage
Broken, dented, burnt, scratched, cracked or pressure-damaged products are not returnable.
Tampering / Third-Party Repair
If product/device is opened, repaired or modified by another person, return/refund may be void.
Missing Packaging
Accessories or sealed products without original packaging, bill or accessories may not be accepted.
No Invoice
Invoice, bill, job card or purchase proof is required for refund, return or warranty support.
After Policy Period
Requests made after applicable warranty/return period may not be accepted.
Refund / return request process
Contact us with invoice and product/service details for checking.
Step 1: Share Details
- Customer name and mobile number
- Invoice or job card number
- Product/service name
- Problem details with photo/video
- Date of purchase/service
Step 2: Verification
Our team will check invoice, condition, issue and policy eligibility. If the case is eligible, replacement, repair, store credit or refund option may be discussed depending on product/service type.
Refund processing timeline, if approved, depends on payment method and business process.
Refund & returns questions
Common questions before refund or return request.
Can I get refund after repair is completed?
Repair service charges are generally non-refundable once service/diagnosis/repair work is done. Warranty support may apply for same repaired issue as per invoice.
Can I return accessories?
Unused accessories in original condition with bill and packaging may be eligible for exchange/return depending on product and time period.
Can refurb laptop be returned?
Refurb device return/refund depends on invoice terms and verified issue. Warranty/service support may apply instead of refund.
What proof is required?
Invoice, job card, product condition, photos/videos and original packaging/accessories may be required.